Returns & Refunds

We want your tackle to arrive the way you expected it. When it does not, this is how we put it right.

How long you have

You have 14 days from the day your order arrives to ask to return or exchange an item.

Condition

The item must come back as it reached you: unused, in its original packaging and with everything that came with it.

What cannot be returned

• Used or wet gear — anything that has been out on the water: rods and reels showing signs of use.
• Line, hooks and terminal tackle once opened — these cannot be resold after the packet is opened.

Everything else can be returned under the conditions above, including discounted items.

Who pays for the return

• If the item is faulty or not what you ordered, we cover the full cost of the return.
• If you have simply changed your mind, getting the item back to us is at your expense.

How to start a return

Message us on WhatsApp with your order number and a photo of the item. We will reply with what to do next — please do not send anything back before we have agreed it with you.

Your refund

Refunds go back to the same payment method you used — your KNET or bank card — within 3 to 7 business days of us receiving and checking the item. How quickly it appears on your statement is up to your card issuer.

If the return is our mistake, we refund the delivery charge too.

Damaged or wrong items

If something arrives damaged or is not what you ordered, tell us within 48 hours of delivery with a photo showing the problem, and we will replace it or refund it in full.

Cancelling before dispatch

You can cancel an order at no charge any time before it goes out for delivery — message us on WhatsApp as soon as you can.